Touchstone and East End Athletic Club

Touchstone should emphasize the following leadership Qualities for improvement of operations within East End Athletic Club Emphasis should be placed on qualities such as ability to communicate effectively, ability to relate freely with members and other employees and also training qualities. Touchstone should act as role model in providing dedicated service to customers of East End Athletic club.Advertising We will write a custom coursework sample on Touchstone and East End Athletic Club specifically for you for only $16.05 $11/page Learn More She should ensure that her staff offers unrivaled attention to members so as to create sense of belonging amongst members of the club. Secondly, she has to clearly define various roles within specified sections so as to give employees easy time in associating themselves with areas where their talent and technical skills fit best. This will help in improving work efficiency within the club (Dubrin, 2010). Thirdly, s he should provide charismatic inspiration to all employees; this will ensure members appreciation on the kind of operation roles played by each employee. Then the provision of motivational incentives should be initiated to the employees, this helps in creating good work environment since each employee feel that their contribution and efforts are actually appreciated by the club. Lastly, Touchstone should be result oriented. She should emphasize and direct every action towards activities where results most accrue (Fiedler, 1967). Leadership roles that Touchstone should emphasize in bringing about improvements in operation of East End Club Touchstone should ensure that there is progress in every section of the organization. She should emphasize the importance of teamwork and give proper attention to team members by providing appropriate advices on ways of improving the overall performance of the club. She should ensure that all the programs used are appropriate and up to the tasks. He r leadership role should be reinforced through delegation of some duties to individuals; this ensures that all employees and members are actively involved in the running of the club. She should lead by engaging the staff in open conversations and record every crucial matter that arises from the conversations. She should also be involved in teaching and guiding the team through various processes and showing them various ways of solving specific problems (Dubrin, 2010).Advertising Looking for coursework on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Touchstone should prioritize on both short term and long term needs for the club. In this way she will be providing leadership in terms of utilizing available resources on areas which require immediate attention in the quest for providing quality services to its members. She should be capable of selecting competent leaders capable of working towards achievement of the clubâ €™s long term objectives. Leaders chosen in every department acts as her link points between the club and its members, this is done through playing supervisory on employees ensuring provision of quality services. Lastly, Touchstone should be capable of understanding the needs of both employees and members and act appropriately for the benefit of the club (Cogner, 1992). Recommendations on touch stone leadership responsibility in improving operations at the club She should focus on improving system level performance based on the mission of the club. Touch stone has to establish measures of system-level performance by keeping track of statistics concerning members visiting the club on daily, weekly and monthly basis. This will act as means of measuring improvements results of which should be communicated to employees as a way of making them work hard towards achieving good results (James et al., 2005). She should offer motivational incentives towards every slight improvement in pe rformance. Touchstone should be specific and encourage rewards for good performance on the side of employees. This will prompt workers to work towards improving their services at the club, hence helping in building the club’s image. Members will be left satisfied with services offered whereas workers will feel that their exemplary work is valued (James et al., 2005). Touchstone should consider checking on whether all the required elements are aligned with stakeholder expectations. She should ensure that all actions leading towards risks are overturned appropriately; checking on program costs and implementing the right changes required should also be given consideration.Advertising We will write a custom coursework sample on Touchstone and East End Athletic Club specifically for you for only $16.05 $11/page Learn More References Conger, J. (1992). Learning to Lead: The Art of Transforming Managers into  Leaders. San Francisco: Jossey-Bass. Dubri n, A. J. (2010). Leadership: Research Findings, Practice, Skills. (6th Ed.). NY: Rochester Institute of Technology Fiedler, F. E. (1967). A theory of Leadership Effectiveness. New York: McGraw-Hill. James, L.R., Michael, D. P., Maureen, B. (2005). Seven Leadership Leverage  Points for Organization Level Improvement in Health Care. London: Cambridge. This coursework on Touchstone and East End Athletic Club was written and submitted by user Stephanie Vargas to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

The Science of Mind Review

The Science of Mind Review 1The Science of MindThe book, The Science of Mind, is structured with a multiple chapters each centred with lessonsfrom observation. The writer welcomes the reader to put his suggestions to the test and be witness topersonal observations. Given the length of the book and paper length limitations, a great deal of thewriter's chain of thought and suggestions maybe misrepresented.Lesson 1: Instinctive Man and Nature:à ¯Ã‚‚ · The writer, in this section attempts to trace man's history back to the "dim past" where a self-conscious man had not yet evolved and was only Instinctive.à ¯Ã‚‚ · Using an analogy of steam "evolving" from water and water being formed from steam toexplain, he convincingly states that if man has also evolved to an intelligent being, then he mustalso have unfolded/ evolved from a similar material/ entity - Intelligence; with all its attributes;self-choice, free will and of course creative abilities.à ¯Ã‚‚ · This Intelligence, he says, still operates in and out of man carrying out functions of the body,guiding man silently towards discoveries that seem to appear out of nowhere; fire, electricityand many other discoveries and inventions alike. As stated in the Bible; "created in God's image"man like "God/ Good" is evolving to his godlike abilities.Lesson 2: The Great Discoveryà ¯Ã‚‚ · Following the earlier set time line, Ernest Holmes then unveils the greatest discovery made bythen instinctive man - His mind. Man could then identify himself using the biblical words; "I AM"and could therefore think and thus make choices, plan and execute for his needs free of others.à ¯Ã‚‚ · Man then evolved from instinctive to self-conscious and had become an individual. From thatday on he had to work in conscious union with nature and her forces but...

Service Recovery Research Paper Example | Topics and Well Written Essays - 2750 words

Service Recovery - Research Paper Example Proper handling of complaints can, therefore, act as a key to service recovery and hence the need to research and evaluate literature associated with service recovery as well as the potential outcome of the process. Understanding buyers’ behavior is the key to unlocking the reasons for dissatisfaction and finding possible solutions. Companies produce goods and services for consumption and then market them to attract customers hence customer acquisition. Customer preferences change with time and therefore continuous assessment of the market is needed. The aim of the research is to make sure customers derive satisfaction after consuming the goods hence buy more. Buyers’ behavior is determined by various factors such as attitudes, personality, motivation, gender and the environment in general among others (Folkes, 1984). On the other hand, Blackwell et al (2006) argue that the buyer’s behavior is prompted by need or problem recognition. They make purchases but not all goods are up to expected standards hence customers are bound to make complaints. Consumer dissatisfaction poses a great risk to organizations as they risk losing market share due to bad mouthing by the affected customers (Singh, 1988). On the other hand, service recovery after service failure is the strength to the company as it enhances positive word of mouth and retention (Barlow & Moller, 2008). This can be achieved by handling the grievances amicably and ensuring customers are convinced and satisfied. The paper will evaluate consumers’ complaints and complaints handling for service recovery and benefits that are expected from the process. Consumer behavior involves making decisions on buying products or services by individuals or organizations. The decision to buy or not to buy may be impromptu or planned where consumers make the budget for goods they want to buy.